651-434-2333Our return policy is simple. Within 30 days of receipt of your order, you may return the standard products subject to the following conditions.
- Original Packing & Carton Labels should remain intact for our verification when returning goods.
- For Mobile Systems, the entire system must me returned to the manufacturing site via certified trucking company at the customer’s expense.
- Returns will not be accepted without Return Authorization Number (RMA#).
- Re-Stocking Charge of 15% may be applicable. We reserve the right to determine when a restocking fee is applicable.
Items that are not returnable are:
- Damaged products and those not in a re-sellable condition or which are used.
- Special Order products or Custom manufacture products.
- Products without original packing & Carton Labels.
RMA # (Return Authorization Number)
To return any product, please contact us via phone (651-434-2333) or email mailto:RMA@LRG Technologies.com. to request a Return Authorization Number. Indicate the reason for your return and put “Return Authorization Request” as the subject of the email. (Packages will not be accepted without a Return Authorization Number.) Once you receive a Return Authorization Number make sure to include any packaging slips and wrap the package securely. Include your name, address, phone number, copy of the receipt and your email with your return package. Write the Return Authorization Number on the box and on the copy of the sales invoice inside the box. For your protection, we recommend that you use the method and vendor that delivered the products.
Refused Orders
Products that are refused when UPS or other carriers attempt to deliver the product(s) are assessed a minimum of 15% restocking fee plus all shipping charges.
Refunds
We will gladly refund your purchase order price upon receipt of your returned product. Please note that we can refund shipping and handling charges only if it is a result of our error. For items that are returned, we charge a minimum 15% restocking fee. Accepting the return is at our sole discretion. Returns after 30 days will not be allowed. Please contact us if you have any questions.
Damaged Goods
We provide great care in packaging and shipping our products out to you, our valued customers. Although sometimes when shipped via carriers such as UPS or motor freight, some packages may get damaged while in transit. In the event you should receive any product from us damaged, you should do the following:
Do not accept delivery of the product(s) and notify the carrier (such as UPS or motor freight) at the time of the attempted delivery that the product or package was damaged. The product will be shipped back to us from the carrier and a claim will be made by us to the carrier for the damaged products. In the meantime, we will promptly re-ship you a new product(s). In the event that the package was accepted because you weren’t aware of the damage, please inform us if the box was damaged on the outside and a description of the damage to the product(s)
Contact us immediately via e-mail support@MobileProsySystems.com. or phone / (651-434-2333) and notify us that the package you received was damaged. At that time we will provide you with an RMA# and send you a prepaid UPS Shipping tag via e-mail.
Deliveries made by motor freight (such as UPS, FEDEX, DHL, Yellow Freight, etc.) require a signature from the party receiving the order. The signature indicates that you received the product or package in good condition and the product or package was not damaged. This signature indicates your responsibility for inspecting the material and that it was received in good condition. Neither motor freight companies nor our company will be held liable after this point. As always, read before you sign.
Deliveries made by UPS or Federal Express often times do not require a signature. Notification of the damaged product(s) must be made by email to our company within 2 business days or on the same day to the carrier.